Frequently asked questions

Order a new OV-pas via the OVpay app or the OVpay website. If you do not yet have an OVpay account, please create one first.

If you add your personal details to the OV-pas, the pas will be registered in your name. This means you will receive an age discount if you are entitled to one and you can add a subscription. Only you will then be able to travel with your pas.

To travel with a personalized subscription, you need to personalize your card.

You can add personal data (name, date of birth and passport photo) to your card in 3 ways:

1. During the ordering process of the subscription in the webshop
2. Go to My Keolis, Dashboard, and click on the Personalize card link in the Quick actions block.
3. In your MyKeolis account.

Did you add an age discount to your card in the OVpay app? Then your card is already personalized.